Policies

↩️ Return and Refund Policy

 

 

Return Period and Eligibility

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

How to Start a Return

 

To start a return, you can contact us at adham.hashish@outlook.com.

  • If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

  • Please note: Returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

  • Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at adham.hashish@outlook.com.

 

Damages and Issues

 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / Non-Returnable Items

 

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants).

  • Custom products (such as special orders or personalized items).

  • Personal care goods (such as beauty products).

  • Hazardous materials, flammable liquids, or gases.

  • Sale items or gift cards.

Please get in touch if you have questions or concerns about your specific item.

 

Exchanges

 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14-Day Cooling-Off Period

 

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds

 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

  • If approved, you’ll be automatically refunded on your original payment method within 10 business days.

  • Please remember it can take some time for your bank or credit card company to process and post the refund too.

  • If more than 15 business days have passed since we’ve approved your return, please contact us at adham.hashish@outlook.com.

 

🔒 Privacy Policy

 

Last updated: November 18, 2025

Sands Of Giza operates this store and website, including all related information, content, features, tools, products and services (the "Services"). Sands Of Giza is powered by Shopify.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

 

Personal Information We Collect or Process

 

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you. We may collect or process the following categories of personal information:

 

Categories of Personal Information

 

  • Contact Details: Name, address, billing address, shipping address, phone number, and email address.

  • Financial Information: Credit card, debit card, and financial account numbers, payment card information, and transaction details (processed by our third-party payment partners).

  • Account Information: Your username, password, security questions, preferences, and settings.

  • Transaction Information: Items you view, purchase, return, exchange, or cancel, and your past transactions.

  • Communications with us: Information you include in customer support inquiries.

  • Device Information: Information about your device, browser, network connection, IP address, and other unique identifiers.

  • Usage Information: Information regarding your interaction with the Services, including how and when you navigate the Services.

 

Sources of Personal Information

 

We may collect personal information from the following sources:

  • Directly from you: When you create an account, communicate with us, or otherwise provide us with your personal information.

  • Automatically through the Services: From your device when you use our services, and through the use of cookies and similar technologies.

  • From our service providers: When they collect or process your personal information on our behalf (e.g., Shopify).

  • From our partners or other third parties.

 

How We Use Your Personal Information

 

We use your personal information for the following purposes:

  • Provide, Tailor, and Improve the Services: To process your payments, fulfill your orders, arrange for shipping, manage your account, facilitate returns/exchanges, and create a customized shopping experience.

  • Marketing and Advertising: To send promotional communications by email, text message or postal mail, and to show you online advertisements based on your activity on the Services.

  • Security and Fraud Prevention: To authenticate your account, provide a secure payment experience, detect and investigate fraudulent or malicious activity, and secure our services.

  • Communicating with You: To provide customer support, be responsive to you, and maintain our business relationship.

  • Legal Reasons: To comply with applicable law, respond to legal process (subpoenas, law enforcement requests), and to enforce our terms or policies.

 

How We Disclose Personal Information

 

We may disclose your personal information to third parties for legitimate purposes:

  • Service Providers: With Shopify, vendors, and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, fulfillment, and shipping).

  • Business and Marketing Partners: To provide marketing services and advertise to you (you may opt out of targeted advertising here).

  • With Your Consent: When you direct, request us, or otherwise consent to our disclosure (e.g., shipping products or using social media logins).

  • Corporate Group: With our affiliates or otherwise within our corporate group.

  • Legal/Business Transactions: In connection with a merger or bankruptcy, to comply with legal obligations, or to protect/defend the Services, our rights, and the rights of our users.

 

Relationship with Shopify

 

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve the Services for you.

  • Information you submit will be transmitted to and shared with Shopify and other third parties in order to provide the Services.

  • To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy.

  • You may exercise certain rights with respect to your personal information processed by Shopify here.

 

Third-Party Websites and Links

 

The Services may provide links to websites or online platforms operated by third parties. We are not responsible for the privacy or security of such sites. Information you provide on public venues, including social media platforms, may be viewable by others.

 

Children's Data

 

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction.

 

Security and Retention of Your Information

 

We cannot guarantee "perfect security." We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us. We retain your personal information for as long as necessary to maintain your account, provide services, comply with legal obligations, resolve disputes, or enforce contracts.

 

Your Rights and Choices

 

Depending on where you live, you may have some or all of the following rights in relation to your personal information (these rights are not absolute):

  • Right to Access / Know: To request access to personal information we hold about you.

  • Right to Delete: To request that we delete personal information we maintain about you.

  • Right to Correct: To request that we correct inaccurate personal information we maintain about you.

  • Right of Portability: To receive a copy of your personal information and request we transfer it to a third party.

  • Right to Opt out of Sale or Sharing for Targeted Advertising: You can exercise your rights to opt-out of those uses here. We recognize the Global Privacy Control opt-out signal.

You may exercise any of these rights by contacting us using the contact details provided below.

 

International Transfers

 

Please note that we may transfer, store, and process your personal information outside the country you live in. We rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses, for transfers out of the EEA or UK.

 

Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice as required by applicable law.

 

Contact

 

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us:

  • Email: adham.hashish@outlook.com

  • Address: Villa 225, قسم أول القاهرة الجديدة, C, 4724123, EG

 

📦 Shipping Policy

 

Order Processing and Delivery

 

All orders placed through Sands Of Giza are processed and shipped from our fulfillment center.

 

Processing Time

 

  • All orders are processed and prepared for shipment within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped, which will include tracking information.

 

Shipping Rates and Delivery Estimates

 

The estimated delivery time for standard shipping is 5-10 business days once the order has been shipped.

  • Shipping charges for your order will be calculated and displayed at checkout.

  • Delivery delays can occasionally occur, especially during peak holiday periods or due to factors outside of our control.

 

International Shipping

 

  • We currently ship to [Specify Countries or Regions, e.g., the United States and Canada / Worldwide].

  • Customs, Duties, and Taxes: Sands Of Giza is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Shipment Confirmation and Order Tracking

 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Damages

 

Sands Of Giza is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier to file a claim.

  • Please save all packaging materials and damaged goods before filing a claim.